Order process

How do I place an order?

Placing an order in 4 easy steps.

Step 1 – Choose the product. You click on “Order now”. On the product page you choose the color in which you want to order the product.
Step 2 – Choose a printing technique and place of printing, number of printing colors and upload a file or logo (PDF vector, EPS or AI).
Step 3 – Enter a quantity (quantity).
Step 4 - Complete order. You view the summary and from here you can place an order or continue shopping.

Confirm your order

  • You will then be taken to the check-out page. You choose: “Order shopping basket”.
  • You can now log in or register as a new customer.
  • You go through the 4 steps: invoicing, shipping, payment method and control. You always click on “Continue” after completing a step.
  • Have you gone through and completed all the steps? You then click on "Complete order" to place your order.

After your order and after checking by one of our prepress employees, you will receive an e-mail as soon as possible with a free digital proof in the attachment to check your order. Only after your approval will we effectively process your order and the delivery period of your order will start.

Any questions?
If you still have questions about the ordering process, do not hesitate to contact our Helpdesk: info@tuatara.eu or by telephone on +31 (0)10 307 59 42.

Can i cancel my order?
After your order you will always receive a digital proof for checking (via e-mail).

We will only proceed with your order after your approval. For a cancellation of your order before you have received a digital proof, we recommend that you cancel the order in your account.

After your approval of the digital proof, your order will go into production as soon as possible.
To inquire whether it is still possible to cancel an order (after proof approval) we ask you to send an e-mail as soon as possible to info@tuatara.eu, with the customer number and the order number you wish to cancel.

create an account
To place an order with Tuatara.eu you must create an account. You do this by registering yourself. You can do this at the top right if you click on “login/register”.

You will then be taken to a page where existing customers can register or a new customer can register. You then choose “new at Tuatara.eu” and then fill in the form. Finally, you will receive a confirmation email from us and you can register.